Benchmarking: Electric Utility

Electric Utility Customer Satisfaction Measurement Benchmarking Association

The Electric Utility Benchmarking Association is an association of electric utility companies that conducts benchmarking studies to identify the practices that improve the overall operations of the members.

Join the following EUBA Committees:

To identify "Best in Class" Electric Utility business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

Electric Utility Benchmarking KPI Best Practices

Real BenchmarkingReal Benchmarking

Benchmarking how it should be done; not just data, but real people in face-to-face process discussions. Our process includes: