Benchmarking: Electric Utility Customer Satisfaction Measurement

Electric Utility Customer Satisfaction Measurement Benchmarking Association

The Electric Utility Customer Satisfaction Measurement Benchmarking Association™ is an association of customer satisfaction professionals from electric utility companies that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

Courses Available From The Benchmarking Network:

  • Distribution, Logistics & Warehousing Benchmarking
  • Healthcare Benchmarking
  • Benchmarking Strategies on Accounting and Finance (AICPA live course)
  • Benchmarking (American Management Association
  • Customer Satisfaction Measurement (American Management Association)

For more on available courses, please fill out the form below.

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