Benchmarking: Electric Utility Customer Satisfaction Measurement

Electric Utility Customer Satisfaction Measurement Benchmarking Association

The Electric Utility Customer Satisfaction Measurement Benchmarking Association™ is an association of customer satisfaction professionals from electric utility companies that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

Join the following EUBA Committees:

EUBA-Fossil EUBA-Hydroelectric
EUBA-Nuclear and/or EUBA-Transmission and Distribution

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

Top 10 Avoidable
Benchmarking Mistakes

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Top 10 Benchmarking Mistakes White Paper